Senior OC Analyst

The Sr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, ensuring high levels of system availability and performance. 

• Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. 
• Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA. 
• Respond to events to ensure the highest level of system and infrastructure availability. 
• Collaborate with client application teams to resolve operating system, availability, and performance-related issues. 
• Monitor security, backup, and redundancy systems according to predefined standards. 
• Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution. 
• Regularly review logs of events based on organization/client requirements. 
• Properly administer assigned tickets, including documentation, updates, and managing ticket performance. 
• Identify opportunities for alert reduction and automation. 
• Recognize alert patterns and suggest solutions.  

Experience:  

• Experience with the basic administration of Windows servers, including a fundamental understanding of networking infrastructure. 
• Demonstrated familiarity of Active Directory. 
• Work experience in Computer Science. (Nice to Have) 
• 2+ years of work experience in a related field preferred. (Nice to Have) 

Education:  

• A high school diploma is a prerequisite for this position.  
• A bachelor's degree in Computer Science, Engineering, IT, or equivalent work experience. (Nice to Have) 

Technical Competencies: 

• Basic knowledge of the ITIL framework. 
• Basic knowledge of Active Directory services. 
• Knowledge of Linux Operating Systems (Nice to Have). 
• Knowledge of or training in Cisco CCNA.  
• Cisco CCNA Certification (Nice to Have).  
• Knowledge of disaster recovery techniques.  
• Basic knowledge of scripting languages such as VBScript, BAT, and PowerShell. 
• Be familiar with Microsoft Office 365 and email security applications. 
• Understanding of virtualization technologies. 
• Familiarity with cloud computing concepts and basic operations. 
• Understanding of infrastructure operations management, including backup, antivirus, and patching. 

Language Skills:  

• Proficiency in English and Spanish (Oral and written), with a minimum of B2 level proficiency in both languages being a requirement. 

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