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The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop...
The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop...
The SOC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support Security Threat incidents.
The Jr Appeals Collector is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution
Auxis, a Grant Thornton US company, is seeking a detail-oriented and customer-focused SrHR Services Analyst to join our dynamic team. In this role, you will be a key player in delivering exceptional business and customer service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels, via phone, email, chat and text.
The Desktop Support Analyst provides advanced, hands-on, on-site, technical support to Auxis’ and Auxis’ clients' end users and serves as an escalation point for incidents and service requests initially handled by the Service Desk. This role focuses on resolving more complex desktop, user connectivity, endpoint software and hardware, and Microsoft 365–related issues, ensuring a high-quality end-user experience while complying with established IT service management processes, security standards, and SLAs.
The Overpayment Analyst is responsible for investigating and resolving payment discrepancies, credit balances, returned hospital refund checks, and addressing patient concerns.
The Client Development Manager (CDM) is responsible for driving growth across Auxis and Grant Thornton’ Business Process Outsourcing (BPO) portfolio by supporting sales pursuits in partnership with Senior Sales Executives, Practice Leaders, Marketing, and Delivery Teams. In addition to this primary responsibility, this position will also play a role in nurturing of deals, supporting growth campaigns and participating in thought leadership.
You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.
In your role, you will be reconciling all clinic deposits, electronic and bank lockbox payments with source documents and a billing system to ensure all expected payments are accounted for.
The BOS Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
