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The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and...
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The Appeals Collector is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution
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The IT Project Manager leads complex technology transitions across IT infrastructure, service desk, and end-user computing environments. The ideal candidate brings a strong background in IT operations and a track record of delivering large-scale migration and transformation projects on time, within scope, and with minimal disruption to the business
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The Sr. Accountant is a Senior-level position reporting directly to the Accounting Supervisor. The Senior Accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. The Senior Accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations comply with generally accepted accounting principles (IFRS-GAAP).
The Sr. Accountant must be able to work in a fast-paced environment with a demonstrated...
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The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering...
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As a Customer Service Analyst, you'll work with a team that shares your desire to succeed while helping thousands of our customers pay and manage their policies. You'll also respond to inquiries, handle complaints, and resolve significant customer service issues.
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The individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. Also will be responsible for the balance sheet reconciliations, will work directly with the Staff and Senior Accountant managing and resolving complex issues as well as following up on open items for the accounts assigned.
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The HR Systems Sr. Specialist will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.
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As an Accounting Supervisor, you will be responsible for overseeing the day-to-day accounting operations, managing a team of accountants, and ensuring the accurate and timely delivery of financial services to our clients. Your expertise in financial reporting, team leadership, and client management will be instrumental in driving excellence and fostering strong relationships with our clients. The Accounting Supervisor will report to the Accounting Manager.
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As an Accounts Receivable Clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. Your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. This position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders.
