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Grant Thornton is building an AI Factory to deliver enterprise‑grade, agentic AI solutions that move beyond pilots into sustained business impact. As an AI Engineer, you will be a core builder within a cross‑functional AI Pod, responsible for implementing, testing, and deploying agentic systems into real client workflows. This role is hands‑on and execution‑focused. You will turn architectural designs and product intent into reliable, observable, and production‑ready AI components, working closely with the AI Product Lead, Lead AI Architect, and Automation Engineers.
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The Associate Product Success Manager supports execution of product adoption, enablement, and feedback collection for assigned products while learning core product success practices, including how product value is articulated, enabled, and reinforced through messaging and training.
Contributes to the creation of product value messaging, training content, and success artifacts, and partners with cross-functional teams to drive user engagement and continuous improvement.
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The Service Desk Manager is responsible for leading and continuously improving a 24x7, 365 Service Desk operation supporting a diverse, global employee population. The candidate will oversee a team of 10-15 Service Desk agents supporting users across multiple regions across the globe. This role ensures consistent, secure, and high-quality end-user support across regions while driving operational excellence, regulatory compliance, and service maturity. The successful candidate will balance people leadership, operational rigor, and customer experience, partnering closely with IT leadership, infrastructure, security, and business stakeholders to deliver reliable, scalable, and unique end-user support services.
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This role is a key part of our end-user support function and is focused on delivering high-quality, customer-centric IT support to employees across multiple regions. The Senior Service Desk Analyst serves as a key frontline support professional providing advanced technical support and mentorship within a fast-paced environment. This role requires strong technical expertise, excellent customer service skills, flexibility to work multiple shifts, and the ability to support a diverse, multilingual user base across global time zones. paced environment. This role requires strong technical expertise, excellent customer service skills, flexibility to work multiple shifts, and the ability to support a diverse, multilingual user base across global time zones.
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This role is a key part of our end-user support function and is focused on delivering high-quality, customer-centric IT support to employees across multiple regions.
You will act as the first point of contact for IT-related incidents and service requests, ensuring timely resolution while maintaining a consistently high level of customer satisfaction. The role operates in a metric-driven environment, where performance is measured against defined KPIs such as SLA compliance, first-contact resolution, ticket quality, and user satisfaction scores. You will be working with other Service Desk agent peers located in three strategic regional centers.
The successful candidate will be comfortable working with ServiceNow...
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The Customer Service Agent will provide professional business and customer service support, both
individually and as part of a project team, with a focus on assisting Auxis managed services and
customer service clients to ensure high levels of customer satisfaction and productivity.
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The Financial Planning & Analysis Lead reports directly to the CFO and supports the development, ongoing management and delivery of Auxis performance targets. Th FP&A Lead will work closely with practice and department leaders in developing the operating and financial plan required to achieve the firm’s strategic growth plan.
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The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to...
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The primary purpose of this role is to act as the first point of contact for an associate calling the Open-Door Support team. Answers general questions regarding portal navigation, the Open-Door program and HR policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of open-door processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the team.
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The SOC Analyst is responsible for administering and supporting clients’ operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support Security Threat incidents.
