Job Listings

As an Accounting Supervisor, you will be responsible for overseeing the day-to-day accounting operations, managing a team of accountants, and ensuring the accurate and timely delivery of financial services to our clients. Your expertise in financial reporting, team leadership, and client management will be instrumental in driving excellence and fostering strong relationships with our clients. The Accounting Supervisor will report to the Accounting Manager.

Job Objective:  The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement.   The SDLEAD should handle critical customer incidents, associated with customer communication, activities, and any appropriate escalations, providing information about incidents analysis and KPIs to the Service Desk Supervisor (SDSUP). The SDLEAD must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. 

The Jr Retail Analyst Level I is the first point of contact for the users who call our IT Service Desk. The Retail Analyst Level I answers incoming calls, tracks all information in a call tracking system, Troubleshoots basic End User issues on various software applications, hardware, POS systems and provide basic desktop support. The Jr Retail Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 1 and Tier 2 support teams.

You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.   The Insurance Plan agent, will be working to ensure that reinstatements, modifications, and cancellations of insurance policies are timely and accurately updated in the necessary databases. You will have an important role in determining the patient’s insurance status and extent of insurance benefits, ensuring an efficient billing process for medical providers.

You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.   The AR Review Agent will be working to ensure that reinstatements, modifications, and cancellations of insurance policies are timely and accurately updated in the necessary databases. You will have an important role in determining the patient’s insurance status and extent of insurance benefits, ensuring an efficient billing process for medical providers.  

The Sales and Marketing team at Auxis is rapidly growing as the company’s annual revenue continue to increase by over 40% year over year given the high demand in the market for our nearshore outsourcing services as well as our consulting and automation capabilities. The Digital Marketing Specialist is a key role to continue driving and accelerating the growth of our inbound marketing effort. This position is responsible for providing support to the marketing department and the Digital Marketing Manager. The Digital Marketing specialist will interface at all levels of the marketing department by assisting in numerous marketing and administrative oriented tasks.  

The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process. This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees’ performance, employee feedback, strategies, and analysis of training effectiveness. Also, will ensure the accuracy of information and quality of delivery by monitoring telephone calls, chats, and emails, and it is expected to recommend improvements in policies and procedures. Also, will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations. This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to operations.

Our Infrastructure and Support team is looking for an experienced Senior Support Engineer to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer requests via Jira Service Desk, primarily for our internal Product team as well as troubleshooting and solving minor issues, and triaging and escalating issues to the appropriate teams. This role is customer facing and will include support requests from the project community along with internal and external customers, with a focus on process management, and helping us streamline request management.

As an Accounts Receivable Clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. Your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. This position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders.

As a Collections Clerk, you will be responsible for handling the collections process on behalf of our clients. Your primary goal will be to ensure timely and accurate collection of outstanding payments from customers, while maintaining strong relationships and providing excellent customer service. The ideal candidate will have a solid understanding of collections procedures, strong communication skills, and the ability to work efficiently in a fast-paced environment.