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The Senior Desktop Support Specialist will serve as the primary Level 2 (L2) Desktop Support resource for an assigned client, acting as the single point of contact for end-user support activities. This role will work closely with the client’s Director of IT, owning desktop support operations with a high level of autonomy and accountability.
The position is responsible for the installation, diagnosis, repair, maintenance, and upgrade of computer hardware, software, peripherals, and equipment. The Senior Desktop Support Specialist will also provide escalation support, manage endpoint environments, and...
The Level II Support Specialist is responsible for handling complex incidents and extended requests while delivering exceptional customer service. They are expected to navigate unique and challenging situations daily, requiring a deep understanding of documented procedures and strong investigative skills.
In addition, they will contribute to process improvement by documenting new procedures, updating existing ones, and fostering problem-solving and analytical skills within the team. The Level II specialist also manages incoming inquiries by phone, chat or email, accurately logs information in the ticketing system, and leverages both the knowledge...
The Director of ITO Services ensures the successful delivery of IT services to clients while maintaining high levels of customer satisfaction. As the primary point of contact between the MSP and the client, the Director oversees service operations, manages client escalations, and ensures that service levels are met. The Director also oversees service improvement initiatives and acts as the internal champion for the client’s business objectives.
The Staff Accountant position reports to the Account Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a high-level overview of the activities to be performed for this function. The Staff Accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (GAAP-IFRS) and other regulatory requirements.
The Staff Accountant position reports to the Account Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a high-level overview of the activities to be performed for this function. The Staff Accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (GAAP-IFRS) and other regulatory requirements.
Auxis’ Digital Transformation practice partners with clients to solve high-value operational and productivity challenges by redesigning processes and ways of working, and by implementing digital...
Auxis’ Digital Transformation practice partners with clients to solve high-value operational and productivity challenges by redesigning processes, ways of working, and implementing digital technologies
The Senior Consulting Manager will be responsible for providing professional business and information technology consulting services, both individually and as part of a project team. Duties include providing subject matter expertise across the practice landscape and developing high-quality client deliverables and work product, participating in, and, where appropriate, leading project engagements, supporting practice-related...
The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores. The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit.
As an Automation Developer I, you will be responsible for the design, development, and delivery of RPA, IDP, BI, and other solutions to our clients. Utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements.
As an IA Solutions Architect, you will be a team leader responsible for the technical development of the practice. As a workstream owner, you will be translating the functional requirements into the architecture, design, development, and delivery of RPA, IDP, BI, and other solutions to our clients. Select and utilize recognized technologies and methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements.
