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The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on supporting Auxis managed services and customer service clients to ensure high levels of satisfaction and productivity.
This role supports customers and internal stakeholders using various interaction channels, including voice, email, cases, and chat.
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The Junior HR Analyst supports the Human Resources team by assisting with administrative processes and maintaining accurate employee records. This entry-level role provides day-to-day support for onboarding, employee status updates, documentation, and other basic HR functions. The Junior HR Analyst ensures compliance with company policies and contributes to maintaining an organized and professional HR operation.
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The primary purpose of this role is to provide support for employment compliance and regulations (federal, state, local) through the HR case management system and review of related data. This includes execution, problem resolution, and escalation support. Responds to moderately complex employee inquiries submitted through the case management system regarding HR compliance issues. Additionally, this role is responsible for processing and managing unemployment claims through external state agency portals, including reviewing documentation, responding to agency requests, and ensuring timely and compliant submissions.
This role will also execute and monitor audit programs to ensure HR compliance. As such, the role must exercise a significant...
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The HR Services Analyst will provide professional business and customer service support, both individually and as part of a project team, focusing on assisting Auxis-managed services clients and customer service clients to ensure high levels of...
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The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to...
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The Jr Insurance Authorization Agent will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.
In your role, you will be supporting patient inquiries, directly affecting the patient experience and improving the health of communities.
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The Solis registration Agent is responsible for timely and accurate processes associated with some or all of the following:
- Pre-registration
- Insurance verification
- Pre-Certification
- Insurance Notification
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The Junior Graphic Designer is responsible for providing support to the marketing department, including the senior graphic designer and marketing manager. The Junior Graphic Designer will
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The Billing Payer Response Analyst is responsible for review and correction of claims rejected by the payer. This includes identifying trends and requesting updates to process and system master files to reduce future rejections by the payer.
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The Trilingual Service Desk Analyst (L1) (English, Spanish, and Portuguese) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service across multiple language groups.
In this junior role, the analyst initially focuses on a single account, gradually building expertise before supporting multiple accounts. Responsibilities include promptly addressing incoming calls, chats, and tasks in English, Spanish, and Portuguese, documenting all details within our ticketing system, and utilizing a knowledge base tool, together with their technical knowledge, to resolve Tier 1 requests.
