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The Parallon Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
Auxis is seeking a motivated and customer-focused Level 1 Support Technician to provide first-line technical assistance to our employees. The ideal candidate will have experience or interest in working with Microsoft Entra ID (formerly Azure Active Directory), Office 365, and related Microsoft technologies. This role is essential for maintaining operational efficiency and ensuring a seamless user experience.
The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the...
As an Interview Scheduling Analyst, you will play a vital role in supporting our client’s recruitment process by coordinating and scheduling interviews for candidates with hiring managers and interview panels. The ideal candidate will possess exceptional organizational skills and the ability to navigate complex calendars, ensuring efficient coordination of interviews and appointments. Your efforts will contribute to creating a positive impression on the candidate experience.
The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.
The primary purpose of this role is to provide support for employment compliance and regulations (federal, state, local) through the HR case system and review of related data. This includes execution, problem resolution and escalation support. Responds to moderately complex employee inquiries regarding HR compliance issues. Additionally, this role will be responsible for executing and monitoring audits programs to ensure HR compliance. As such, this role must exercise a significant amount of discretion in handling and dealing with sensitive and confidential matters as well as data related to Lowe's and its current and former associates. This role will partner with CoEs, leaders, HR business partners,...
Experienced Training and Quality Specialist to join our Center of Excellence (COE). This individual will play a pivotal role in enhancing training programs, ensuring quality standards, and collaborating with cross-functional teams.
The primary purpose of this role is to act as the first point of contact for an employee or manager contacting the HR service center via Service Now tickets. Answers general questions regarding portal navigation and Total Rewards policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of Total Rewards processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the contact center.
As a guest specialist, you will answer incoming calls from guests, employees, etc. You will also respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the Guest Relations team assisting callers over the phone. The successful candidate will be able to accept ownership for effectively solving guests’ complaints and inquiries; This candidate will keep customer satisfaction at the core of every decision and behavior; while projecting a professional company image through voice and online interactions.
The Benefits Analyst Tier 2 is a hands-on role, requiring an organized, detail-oriented individual who will analyze and resolve benefit related variances assigned by the Senior Benefits Analyst. This role will assist in building carrier relationships and partner with the Benefit Accountants to ensure timely resolution to variances to achieve an overall goal of minimal financial loss.
