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The Service Desk Trainer & Quality Control professional will be responsible for the two main areas within the Center of Excellence: Quality Control and the Training Process.
This individual will be responsible for evaluating, creating, and preparing all training needs, such as New Employee Training, refresher sessions to improve employee performance, employee feedback, training strategies, and analyzing training effectiveness.
Additionally, they will ensure information accuracy and quality delivery by monitoring phone calls, chats, and emails, and are expected to recommend improvements to policies and procedures. They will also be responsible for objectively monitoring,...
The Solis registration Agent is responsible for timely and accurate processes associated with some or all of the following:
- Pre-registration
- Insurance verification
- Pre-Certification
- Insurance Notification
The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to...
The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.
As an HR Coordinator, you will play a key role in supporting the Client Services Human Resources team by managing administrative tasks, maintaining HR documentation and systems, and ensuring timely and accurate completion of HR-related workflows. You will partner closely with HR Representatives, the Onboarding Team, and internal departments to support client needs, maintain compliance, and contribute to a smooth HR operational process.
The Healthcare Analyst is responsible for supporting all activities related to government logging and discrepancy analysis function which includes verifying the accuracy of calculated discounts and analyzing discrepancies to determine root cause and resolution steps.
The purpose of this position is to promote sales and client retention through excellent customer service within the Benefits department by assisting with Billing and Reconciliation and other financial functions, such as auditing, planning, budgeting, cost control and projects.
The Application Advocate Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.
The Sr Systems Engineer. is responsible for administering and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.This role involves solutioning, automating, and resolving escalated service issues, and
As a .NET Full Stack Developer, you will be responsible for designing, developing, and maintaining web applications and backend services that support business operations and automation initiatives. You will work closely with cross-functional teams, including automation engineers, analysts, and infrastructure teams, to deliver high-quality, scalable, and secure solutions.
This position requires strong technical expertise in .NET technologies, cloud platforms, frontend frameworks, and database design, as well as the ability to troubleshoot complex issues and contribute to the continuous improvement of development standards and best practices.
