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The Customer Service Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.
The Customer Service Supervisor will provide support, direction, monitoring, and coaching to the assigned team in all areas of job performance, including consumer contact processing, problem resolution, and work planning.
In addition, The Customer Service Supervisor will work with the Customer Service Leads/Supervisors to monitor overall team performance, including achieving target transactional volume and quality measures, in accordance with the contractual and operational standards of the account.
The Supervisor will establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. In this capacity, the Customer Service Supervisor will also be directly involved in handling escalated issues related to customer calls and related transactional activity.
NOC is a centralized location from which one or more telecom networks are keenly observed, administered, and maintained by administrators. The primary role of administrators is to ensure the optimization of network operations on various mediums. NOCs also oversee performance issues and power failures which affect critical services and solutions.
A NOC (Network Operation Center) Analyst plays a crucial role in analyzing system issues and breakdowns the moment they occur across enterprise networks of clients and other users. This analyst undertakes research to resolve the issue or alerts and engage the proper parties to ensure minimal down time of critical services.
It is the responsibility of the analysts to perform research and document best practices to keep problems in check, it is required to have in-depth knowledge of current client technologies and understand how their network’s operations may get impacted. The role requires to work flexible hours, as issues crop up unannounced.
This role will focus on assuming leadership of the Auxis Finance Transformation Practice including driving business development opportunities with Fortune 1000 and middle-market organizations (i.e. Companies with Annual Revenue over $500MM). Will support the budgeting & management of the P&L for the F&A Consulting practice. This position will report into the Managing Director, Management Consulting.
Seeking an experienced DevOps Engineer for startup paced company who has experience strong experience with Kubernetes in a REMOTE full time role. Must be have practical work experience with this tool along with Ansible, AWS and Docker in an environment where developers and ops collaborate and keep each other informed. Experience working with Kubernetes, Dokcer, Chef, NGINX, Akamai, Nagios, Nessus, Jira, Github and MySQL in a secured environment.
Drive architecture and deliver customer solutions on the Amazon Web Services (AWS) platform with a specialized focus on AWS capabilities with experience in virtualization, migrations and automation.
Provide consultation and direction on migrating customer’s environments to Cloud platforms such as AWS and lead the migration from inception, design and implementation efforts.
Help our customers with Cloud Assessments, AWS Architecture Designs and Migration Strategy.
Well versed in building AWS infrastructure and Implement deployment processes, CI & CD. Assist clients with relevant services such as AWS Auto Scaling & resiliency and AWS DevOps automated services.
Support Continuous Security Compliance, AWS Cost Optimization and assist client with AWS Troubleshooting & Support.
Conduct solution discovery workshops covering: networks, virtual machines, storage, migrations, disaster recovery and additional cloud services as needed.
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.
Assist in the management of projects using CDW's project management methodology.
Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements.
Serve as technical point of contact on customer engagements.
Create and execute test plans to meet project requirements for assigned components.
Identify and communicate potential opportunities for cross selling to the sales team.
Manage time and expense to meet or exceed expectations defined in the Statement of Work.
Provide high quality content deliverables using the appropriate document templates.
Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met.
Conduct/lead design workshops for complex designs to meet customer, business and technical objectives.
Cloud Support Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Cloud Support Engineers, you are our front line.
The Senior Collections Analyst position reports directly to the BPO Supervisor. The Senior Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures. This position might require travel to client sites that are located outside of Costa Rica area.
This Senior Collections Analyst must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.
The Customer Service Lead will be the primary customer interface for trouble calls; and provides support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. In addition, the Customer Service Lead will work with the Customer Service Supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, in accordance with the contractual and operational standards of the account.
The Lead will work with the Supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. In this capacity, the Customer Service Lead will also be directly involved in supporting customer calls and related transactional activity.
The SQL Database and Server Administrator job responsibility is to proactively monitor and maintain SQL databases and Windows servers for Auxis’ customers using best practices processes and methodology. Additionally, the resource is responsible for issuing resolution and capacity planning for the mentioned platforms.
As a RPA Developer you will be responsible for the design, development, and delivery of RPA solutions to our clients and BPO & ITO operations. Utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements.