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The Customer Service Representative will provide professional customer service support, both individually and as part of a service team, with a focus on assisting with their inquiries and needs offering high levels of customer satisfaction and efficiency. The Customer Service Representative will work as a support for the Customer Service Center team as an interface for trouble calls; providing support, direction and inquiries resolution based on the assigned tasks and the team responsibilities. This interaction with employees will be via phone calls.
This role is responsible for managing insurance claims, resolving outstanding balances, and ensuring timely reimbursement through effective communication with insurance payers and patients. The ideal candidate will have experience in soft collections, strong analytical skills, and a commitment to delivering high-quality service in a fast-paced healthcare environment.
The Jr Insurance Verification Agent will be working to ensure that reinstatements, modifications, and cancellations of insurance policies are timely and accurately updated in the necessary databases. You will have an important role in determining the patient’s insurance status and extent of insurance benefits, ensuring an efficient billing process for medical providers.
The Senior Trilingual Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service across three supported languages, such as English, Spanish, Portuguese and French. In this senior role, the analyst is expected to manage multiple accounts by applying the expertise gained over time, while demonstrating fluency and adaptability across languages.
Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Senior Trilingual Service...
As a Benefits Specialist I, you will play a pivotal role in managing client relationships and administering various aspects of employee benefits. From assisting with disability claims to ensuring smooth Open Enrollment processes, your responsibilities will encompass a wide array of tasks aimed at supporting both the employer and the employees. Your meticulous attention to detail and proactive approach will be essential in delivering high-quality service and ensuring compliance with benefit regulations.
The Appeals Collector is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution
The Jr Appeals Collector is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution
The Jr Insurance Authorization Agent will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.
In your role, you will be supporting patient inquiries, directly affecting the patient experience and improving the health of communities.
Benefits Analysts Lead, in addition to being an overall SME, serves a useful role for both senior management and team members alike. The duties are diverse, ranging from taking care of the spirits of employees to making decisions to further help the business. Provide professional support. Provides support and direction to the members of their team directly related to the day-to-day of the operation, being the point of contact to answer questions or take the request or suggestion of the team to Senior Management/Client so that they can debate about it and communicate any resolution or decision about it. Additionally, the Lead works on continuous improvement and recommends or suggests process improvements to help the account succeed.
Auxis, a Grant Thornton US company, is seeking a detail-oriented and customer-focused SrHR Services Analyst to join our dynamic team. In this role, you will be a key player in delivering exceptional business and customer service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels, via phone, email, chat and text.
