Job Listings

The Business & Reporting Analyst will act as main point of contact for business KPI insights & Trends. This role will be responsible of reporting, data analysis & stakeholder management

You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.   The Insurance Plan Clerk, will be working to ensure that reinstatements, modifications, and cancellations of insurance policies are timely and accurately updated in the necessary databases. You will have an important role in determining the patient’s insurance status and extent of insurance benefits, ensuring an efficient billing process for medical providers.

You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.     As a Tri-Care Clerk, you will review customer accounts and identify discrepancies between the expected cost of service and payer payment. You will have an important role in determining the patient’s insurance status and extent of insurance benefits, ensuring an efficient billing process for medical providers.

You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.   In your role, you will be supporting patient inquiries, directly affecting the patient experience and improving the health of communities.

The SD Analyst Level I is the first point of contact for the users who call our IT Service Desk. The SD Analyst Level I answers incoming calls, tracks all information in a call tracking system, Troubleshoots basic End User issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support. The SD Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 2 and Tier 3 support teams.

The purpose of the Team Lead, Talent Acquisition is to lead daily tasks related to analysis, execution, and support of the Talent Acquisition area, in addition to being an overall SME for all services and processes under scope. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task direction, monitors performance, handles escalations, and assists with task performance. Support the development and delivery of HR processes training. Supports the manager and supervisor with organizing tasks and reviewing the work of the team members. As a Team Leader, this position is responsible for development of staff and partners with other Service Center leaders to enhance performance and to improve employee skills. This role may provide input to personnel and employment matters (e.g., performance evaluations, increases, discipline, and promotions). This role is also knowledgeable in general HR practices, system policies and procedures, and customer service acumen. He/she will adjust its schedule based on the account needs.

The purpose of the Team Lead, Rewards & Benefits is to lead daily tasks related to analysis, execution, and support of the Reward and Benefits area, in addition to being an overall SME for all services and processes under scope. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task direction, monitors performance, handles escalations, and assists with task performance. Support the development and delivery of HR processes training. Supports the manager and supervisor with organizing tasks and reviewing the work of the team members. As a Team Leader, this position is responsible for development of staff and partners with other Service Center leaders to enhance performance and to improve employee skills. This role may provide input to personnel and employment matters (e.g., performance evaluations, increases, discipline, and promotions). This role is also knowledgeable in general HR practices, system policies and procedures, and customer service acumen. He/she will adjust its schedule based on the account needs

The purpose of the Team Lead, Employee Service Desk is to lead daily tasks related to analysis, execution, and support of the HR Employee Service Desk area, in addition to being an overall SME for all services and processes under scope. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task direction, monitors performance, handles escalations, and assists with task performance. Support the development and delivery of HR processes training. Supports the manager and supervisor with organizing tasks and reviewing the work of the team members. As a Team Leader, this position is responsible for development of staff and partners with other Service Center leaders to enhance performance and to improve employee skills. This role may provide input to personnel and employment matters (e.g., performance evaluations, increases, discipline, and promotions). This role is also knowledgeable in general HR practices, system policies and procedures, and customer service acumen. He/she will adjust its schedule based on the account needs.

The Quality Assurance Analyst will be responsible for auditing the accuracy of performed processes according to the client’s QA standards. The QA Analyst will evaluate back-office tasks & phone calls, conduct QA Disputes/Rebuttals process, QA Calibration, and coaching sessions as well as implementing Preventive / Corrective actions when applicable. Must have very strong communication & analytical skills and passion for continuous improvement.

We’re looking to expand our existing training team by incorporating a new experienced trainer into our Center of Excellence! The trainer will be responsible for creating, coordinating and delivering training to new hires & existing employees, as well as partnering with the current trainers for methodology standardization and continuous improvement