Job Listings

The Senior Desktop Support Specialist will serve as the primary Level 2 (L2) Desktop Support resource for an assigned client, acting as the single point of contact for end-user support activities. This role will work closely with the client’s Director of IT, owning desktop support operations with a high level of autonomy and accountability. The position is responsible for the installation, diagnosis, repair, maintenance, and upgrade of computer hardware, software, peripherals, and equipment. The Senior Desktop Support Specialist will also provide escalation support, manage endpoint environments, and...

You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually. In your role, you will be reconciling all clinic deposits, electronic and bank lockbox payments with source documents and a billing system to ensure all expected payments are accounted for.

The Jr Health Care Specialist will review post-discharge, prebill accounts that do not have authorization on file, ALOS versus days authorized variances, and/or other account discrepancies identified that will result in the account being denied by the payor that does not require a clinical review. Communicates with third-party payors to resolve discrepancies prior to billing. Accurately and concisely documents all communications and actions taken on the account in accordance with policies and procedures. The Prebill Denials Analyst will escalate medical review requests and/or denial activities to the Prebill Denials Nurse.

The Underpayments Collentions Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.  The Underpayments Collections Team Lead will be the primary customer interface for trouble calls; and provides support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning.  Besides, Appeals Collections Team Lead will work with the Customer Service Supervisor/Manager to monitor overall team performance,...

The Staff Accountant position reports to the Accounting Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a high-level overview of the activities to be performed for this function. The Staff Accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (GAAP-IFRS) and other regulatory requirements.

The Level II Support Specialist is responsible for handling complex incidents and extended requests while delivering exceptional customer service. They are expected to navigate unique and challenging situations daily, requiring a deep understanding of documented procedures and strong investigative skills. In addition, they will contribute to process improvement by documenting new procedures, updating existing ones, and fostering problem-solving and analytical skills within the team. The Level II specialist also manages incoming inquiries by phone, chat or email, accurately logs information in the ticketing system, and leverages both the knowledge base and their advanced expertise to ensure timely resolutions.

The individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. Also will be responsible for the balance sheet reconciliations, will work directly with the Staff and Senior Accountant managing and resolving complex issues as well as following up on open items for the accounts assigned.

As a Customer Service Administrator, you will collaborate with a team that shares your drive for success while assisting thousands of customers in managing and paying their policies. You will handle inquiries, resolve complaints, and address critical customer service issues  

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. 

As a guest specialist, you will answer incoming calls from guests, employees, etc. You will also respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the Guest Relations team, assisting callers over the phone. The successful candidate will be able to accept ownership for effectively solving guests’ complaints and inquiries. This candidate will keep customer satisfaction at the core of every decision and behavior, while projecting a professional company image through voice and online interactions.