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As a Customer Service Analyst, you'll work with a team that shares your desire to succeed while helping thousands of our customers pay and manage their policies. You'll also respond to inquiries, handle complaints, and resolve significant customer service issues.
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The individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. Also will be responsible for the balance sheet reconciliations, will work directly with the Staff and Senior Accountant managing and resolving complex issues as well as following up on open items for the accounts assigned.
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The HR Systems Sr. Specialist will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.
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The HR Services Analyst is a service focused individual contributor responsible for delivering superior customer service and providing quality and timely information to current and former associates (throughout their employment journey or lifecycle) regarding their general HR inquiries. This role will perform administrative tasks in support of service center processes, as well as leverage case management for tracking requests referencing knowledgebase for information and may transfer or escalate inquiries that cannot be resolved. The HR Services Analyst will serve as a subject matter expert and mentor for the global HR Services team with regards to knowledge, HR practices, training and regulations as...
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The HR Services Analyst will provide professional business and customer service support, both individually and as part of a project team, focusing on assisting Auxis-managed services clients and customer service clients to ensure high levels of satisfaction and productivity. This role will offer direct support for all incoming calls, emails, chats, text messages, and other inquiries, responding to questions related to products and services and providing the necessary assistance to resolve each situation.
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The Jr Insurance Verification Agent will be working to ensure that reinstatements, modifications, and cancellations of insurance policies are timely and accurately updated in the necessary databases. You will have an important role in determining the patient’s insurance status and the extent of insurance benefits, ensuring an efficient billing process for medical providers.
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As an Accounting Supervisor, you will be responsible for overseeing the day-to-day accounting operations, managing a team of accountants, and ensuring the accurate and timely delivery of financial services to our clients. Your expertise in financial reporting, team leadership, and client management will be instrumental in driving excellence and fostering strong relationships with our clients. The Accounting Supervisor will report to the Accounting Manager.
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As an Accounts Receivable Clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. Your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. This position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders.
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The Benefits Analyst role focuses on delivering excellent customer service while managing billing, reconciliation, and financial functions within the Benefits department. This position requires strong analytical skills, attention to detail, and the ability to handle multiple tasks in a dynamic environment, all while supporting client retention and sales growth.
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The Jr Appeals Specialist is responsible for performing end-to-end tasks for technical appeals.
