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The Project Manager within IT Operations is responsible for delivering technology initiatives through the standardized PMO service catalog, ensuring disciplined demand execution, project delivery, financial oversight, risk management, and governance. The role supports enterprise platforms and partners with Product, Architecture, Platform Owners, ITSM, and business stakeholders to drive predictable delivery outcomes aligned to portfolio priorities.
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The Project Manager within IT Operations is responsible for delivering technology initiatives through the standardized PMO service catalog, ensuring disciplined demand execution, project delivery, financial oversight, risk management, and governance. The role supports enterprise platforms and partners with Product, Architecture, Platform Owners, ITSM, and business stakeholders to drive predictable delivery outcomes aligned to portfolio priorities.
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The Project Manager within IT Operations is responsible for delivering technology initiatives through the standardized PMO service catalog, ensuring disciplined demand execution, project delivery, financial oversight, risk management, and governance. The role supports enterprise platforms and partners with Product, Architecture, Platform Owners, ITSM, and business stakeholders to drive predictable delivery outcomes aligned to portfolio priorities.
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The Software Asset Management (SAM) Senior Associate supports the IT Operations Asset Management sub‑domain by executing day‑to‑day SAM processes that ensure software is properly governed across the full lifecycle—from request and procurement through deployment, compliance, optimization, and retirement. This role partners with IT teams, Procurement, Finance, Security, and vendors to maintain accurate software entitlement and usage records, support audits, reduce risk, and drive cost optimization through effective license management and reporting.
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The ADO Quality & Governance Analyst – Senior Associate supports program delivery operations by administering and maintaining Azure DevOps while also owning core data quality, traceability, reporting, and self-service enablement responsibilities. The role ensures that ADO projects, boards, work item structures, permissions, and templates are configured consistently, while validating that delivery artifacts are complete, accurately linked, production-ready, and usable for governance, release readiness, quality assurance, and operational reporting.
This merged position combines platform administration with data...
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The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle.
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The Senior Associate, Change Enablement supports the execution of standardized Change Management processes to ensure technology changes are assessed, approved, scheduled, communicated, and implemented with minimal business risk.
This role operates as part of the IT Service Management function, working closely with infrastructure, application, cloud, DevOps, and SRE teams to facilitate changes through the lifecycle while ensuring compliance with policy, risk controls, and audit requirements.
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The Systems Engineer Lead leads day-to-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands-on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards.
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The End-Point Lead/Architect owns the strategy, architecture, and team leadership for endpoint management across the Mosaic Infrastructure Managed Services engagement, supporting roughly 11,000+ endpoints across the United States, Canada, Brazil, Peru, and Paraguay. This role combines deep technical expertise in Microsoft SCCM (Configuration Manager/MECM) and Microsoft Intune with people leadership of the End-Point Engineer Sr./Jr. team, and is a key driver of the account's ongoing migration from traditional, on-premises endpoint management toward modern, cloud-first management.
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The Network Engineer Lead leads day-to-day network engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for routing, switching, firewalls, and wireless across roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. This role combines hands-on senior engineering work with team leadership, ensuring the network environment is stable, secure, and performing to SLA, while mentoring Senior and Junior Network Engineers and coordinating closely with the Network Architect on design and standards.
