Job Listings

The Service Desk Supervisor’s responsibility is to oversee the Service Desk resources and ensure that end users are receiving the appropriate assistance.  The Service Desk Supervisor will ensure the optimum operation of the Service Desk and Service Desk agents, including scheduling, performance reviews, monitoring of performance and reporting of KPIs as defined by the business and/or the client.

The SD Analyst Level I is the first point of contact for the users who call our IT Service Desk. The SD Analyst Level I answers incoming calls, tracks all information in a call tracking system, Troubleshoots basic End User issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support. The SD Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 2 and Tier 3 support teams.

The OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.

The Systems Engineer Sr. is responsible for administrating and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.This role involves solutioning, automating and resolving escalated service issues, and maintaining efficient operations management. 

You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.   As an appeals underpayment collector for one of the leading healthcare services providers, you will be monitoring the claims process to ensure timely reimbursement to the provider to keep medical expenses fair to the patient.

The Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. Also, The Team Lead will work with the Customer Service Supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. The Lead will work with the Supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met.

The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center.

The individual will be responsible for functionally leading the establishment of the Accounts Payable business process outsourcing (“BPO”) operations for a multi-national enterprise with operations in the United States. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. Duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter-departmental communication, issue resolution, employees’ development and reporting.

Senior Management Consultant will assist in building the Finance Transformation and Business Process Outsourcing Practice, focusing on utilizing operational best practices and leading edge technology solutions to assist in providing valued-added processes improvement, redesign and implementation services.  In addition, the Senior Management Consultant will be responsible for supporting BPO operations, providing oversight, guidance and support to assigned BPO accounts.  

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.