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This role primarily provides support for off-phone cases. The Back Office Agent handles order processing received via email or the case management tool from customers interested in purchasing the client’s products. They communicate with customers via email or phone following established policies, conduct research to resolve inquiries, and document outcomes with a courteous and empathetic demeanor.
We’re looking for a Marketplace Senior Specialist to support and accelerate our growth across major U.S. online marketplaces — including Amazon, Walmart, Target+, and Zappos. This role is ideal for someone with 2–4 years of marketplace experience who can independently manage product listings, assist with advertising execution, and monitor account health, while contributing insights that improve sales and efficiency.
The Retail Analyst Level I is the first point of contact for the users who call our IT Service Desk. The Retail Analyst Level I answers incoming calls, tracks all information in a call tracking system, Troubleshoots basic End User issues on various software applications, hardware, POS systems and provide basic desktop support. The Retail Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 2 and Tier 3 support teams.
The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.
The HR Services Analyst is a service-focused individual contributor responsible for delivering superior customer service and providing quality and timely information to current and former associates (throughout their employment journey or lifecycle) regarding their general HR inquiries. This role will perform administrative tasks in support of service center processes, as well as leverage case management for tracking requests referencing the knowledge base for information. It may transfer or escalate inquiries that cannot be resolved. The HR Services Analyst will serve as a subject matter expert and mentor for the global HR Services team with regard to knowledge, HR practices, training, and regulations as...
The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting, and verifying accounts payable transactions to journals, ledgers,s and other records. Responsibilities include working with the Migration Team on the transition of BPO functions from the various markets to the Auxis Service Center, as well as supporting the to-be process design, organizational design, and technology deployment to support...
As an Accounting SDM, you will be responsible for overseeing the financial operations and accounting processes of our clients. You will lead a team of accountants and ensure accurate and timely financial reporting. This role requires strong leadership skills, a solid understanding of accounting principles, and the ability to manage multiple client accounts effectively.
The Procurement Specialist plays a critical role in managing and optimizing the procurement and order fulfillment processes to ensure seamless operations and exceptional customer satisfaction. This position combines advanced procurement expertise, strategic planning, and cross-functional collaboration to support the timely delivery of goods and services aligned with organizational goals and customer expectations.
The Procurement Specialist is responsible for overseeing supplier relationships, monitoring order status, and ensuring compliance with regulatory standards. They proactively identify opportunities for process improvement, implement best practices, and provide leadership to junior team members, fostering a culture of operational...
As an Interview Scheduling Analyst, you will play a vital role in supporting our client’s recruitment process by coordinating and scheduling interviews for candidates with hiring managers and interview panels. The ideal candidate will possess exceptional organizational skills and the ability to navigate complex calendars, ensuring efficient coordination of interviews and appointments. Your efforts will contribute to creating a positive impression on the candidate experience
We are looking for a proactive Recruiting Partner to support hiring managers and HR business partners in achieving high-volume hiring goals across stores, supply chain facilities, and contact centers. You will act as a consultative partner, aligning talent acquisition strategies with business needs, promoting company culture, and driving organizational priorities.