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The Director of ITO Services ensures the successful delivery of IT services to clients while maintaining high levels of customer satisfaction. As the primary point of contact between the MSP and the client, the Director oversees service operations, manages client escalations, and ensures that service levels are met. The Director also oversees service improvement initiatives and acts as the internal champion for the client’s business objectives.
The Loan Processorwill be responsible for providing high-quality customer service assistance when responding to emails and loan applications from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing all compliance regulations.
The Billing Payer Response Analyst is responsible for review and correction of claims rejected by the payer. This includes identifying trends and requesting updates to process and system master files to reduce future rejections by the payer.
The Application Advocate Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.
The Sr Systems Engineer. is responsible for administering and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.This role involves solutioning, automating, and resolving escalated service issues, and
The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support...
The Staff Accountant position reports to the Account Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a high-level overview of the activities to be performed for this function. The Staff Accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (GAAP-IFRS) and other regulatory requirements.
The Staff Accountant position reports to the Account Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a high-level overview of the activities to be performed for this function. The Staff Accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (GAAP-IFRS) and other regulatory requirements.
The Business Analyst position will focus on Finance and Accounting, Revenue Cycle Management and Customer Service Operations within Shared Services, utilizing best practices and digital technologies to deliver value-added process improvement and implementation services, with the goal of optimizing performance and enhancing customer experience. You will work closely with client leaders and team members from various departments to gather requirements, analyze business processes, and develop documentation for team training, operational efficiency, and competitive advantage.
We are seeking a Senior ServiceNow Administrator to support and enhance our client’s ServiceNow platform in collaboration with Auxis teams and internal stakeholders. This role requires deep hands-on expertise in ServiceNow administration, configuration, and optimization, with a focus on delivering automation, integrations, and innovative solutions aligned with industry best practices.
