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Our Infrastructure and Support team is looking for an experienced Senior Support Engineer to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer requests via Jira Service Desk, primarily for our internal Product team as well as troubleshooting and solving minor issues, and triaging and escalating issues to the appropriate teams. This role is customer facing and will include support requests from the project community along with internal and external customers, with a focus on process management, and helping us streamline request management.
