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The Center of Excellence Specialist plays a key role in driving quality, efficiency, and knowledge within the Service Desk by combining training expertise, quality assurance oversight, and knowledge base management. This role is responsible for designing and delivering effective training programs, monitoring and coaching agents to meet Service Desk quality standards, and developing and maintaining reusable knowledge assets to enhance operational excellence.
The Specialist will facilitate new hire and ongoing training, evaluate training effectiveness, monitor and score agent interactions, analyze survey results, and recommend process improvements. By accurately recording and analyzing data, identifying trends and gaps, and partnering with...
The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst
The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst
The Talent Sourcer plays a crucial role in the early stages of the recruitment process by proactively sourcing and engaging potential candidates. Talent
The Staff Accountant position reports to the Accounting Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a high-level overview of the activities to be performed for this
function. The Staff Accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (GAAP-IFRS) and other regulatory requirements.
The Jr Appeals Collector is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution
We are looking for a motivated and detail-oriented Junior Sourcer to join our Talent Acquisition team in Colombia. This is a great opportunity for someone beginning their career in Human Resources—especially students or recent graduates from SENA in areas such as Human Resources, Business Administration, Psychology, or Data Analysis.
In this role, you will play a key part in identifying and engaging potential candidates, supporting the recruitment process, and contributing to the growth of our teams across...
The HR Services Analyst will provide professional business and customer service support, both individually and as part of a team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. This role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation.
The HR Analyst is responsible for
