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The Document Request Agent will be working to ensure that all required documents are sent to the payer by the appropiate via and in a timely manner.
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This role is responsible for managing insurance claims, resolving outstanding balances, and ensuring timely reimbursement through effective communication with insurance payers and patients. The ideal candidate will have experience in soft collections, strong analytical skills, and a commitment to delivering high-quality service in a fast-paced healthcare environment.
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The Customer Service Representative will provide professional customer service support, both individually and as part of a service team, with a focus on assisting with their inquiries and needs offering high levels of customer satisfaction and efficiency. The Customer Service Representative will work as a support for the Customer Service Center team as an interface for trouble calls; providing support, direction and inquiries resolution based on the assigned tasks and the team responsibilities. This interaction with employees will be via phone calls.
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The Customer Service Representative will provide professional customer service support, both individually and as part of a service team, with a focus on assisting with their inquiries and needs offering high levels of customer satisfaction and efficiency. The Customer Service Representative will work as a support for the Customer Service Center team as an interface for trouble calls; providing support, direction and inquiries resolution based on the assigned tasks and the team responsibilities. This interaction with employees will be via phone calls.
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The Staff Accountant position reports to the Accounting Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a high-level overview of the activities to be performed for this function. The Staff Accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (GAAP-IFRS) and other regulatory requirements.
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The individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with emails, invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center.
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The Team Lead – Leaves and Accommodations oversees the daily operations related to the analysis, administration, and support of employee leave and workplace accommodation processes. This role ensures accuracy, compliance, and a high standard of service delivery while maintaining strict confidentiality of employee records and sensitive business information.
The Team Lead provides direction to team members, monitors performance, supports task execution, and manages escalations. They play a key role in developing and delivering process training, ensuring the team is equipped with the knowledge and tools needed to perform effectively.
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The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering...
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The HR Services Analyst will provide professional business and customer service support, both individually and as part of a team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. This role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation.
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The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and...
