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The Director of ITO Services ensures the successful delivery of IT services to clients while maintaining high levels of customer satisfaction. As the primary point of contact between the MSP and the client, the Director oversees service operations, manages client escalations, and ensures that service levels are met. The Director also oversees service improvement initiatives and acts as the internal champion for the client’s business objectives.
The Underpayment Analyst is responsible for investigating and resolving underpayments.
The Underpayment Analyst is responsible for investigating and resolving underpayments.
The Loan Processorwill be responsible for providing high-quality customer service assistance when responding to emails and loan applications from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing all compliance regulations.
The Document Request Agent will be working to ensure that all required documents are sent to the payer by the appropiate via and in a timely manner.
The AR Review Agent will be working to ensure that reinstatements, modifications, and cancellations of insurance policies are timely and accurately updated in the necessary databases. You will have an important role in determining the patient’s insurance status and extent of insurance benefits, ensuring an efficient billing process for medical providers.
This role is responsible for managing insurance claims, resolving outstanding balances, and ensuring timely reimbursement through effective communication with insurance payers and patients. The ideal candidate will have experience in soft collections, strong analytical skills, and a commitment to delivering high-quality service in a fast-paced healthcare environment.
The Global Delivery Services plays a critical role in building, scaling, and optimizing our Global Delivery Center (GDC) ecosystem across EMEA, APAC, and LATAM. This Director-level leader will establish the foundational processes, governance, and operational standards required to successfully stand up and expand regional GDC locations, with a strategic goal of growing the global delivery workforce to 500+ resources.
The ideal candidate is a seasoned IT shared services expert with proven experience standing...
The Billing Payer Response Analyst is responsible for review and correction of claims rejected by the payer. This includes identifying trends and requesting updates to process and system master files to reduce future rejections by the payer.
The Service Desk Trainer & Quality Control professional will be responsible for the two main areas within the Center of Excellence: Quality Control and the Training Process.
This individual will be responsible for evaluating, creating, and preparing all training needs, such as New Employee Training, refresher sessions to improve employee performance, employee feedback, training strategies, and analyzing training effectiveness.
Additionally, they will ensure information accuracy and quality delivery by monitoring phone calls, chats, and emails, and are expected to recommend improvements to policies and procedures. They will also be responsible for objectively monitoring,...
