Job Listings

  The applications administrator function is responsible for managing Auxis ITO applications throughout their lifecycles. It supports and maintains operational applications and plays an important role in the design, testing and improvement of applications that form part of Auxis Corporate IT services. The Applications Administrator will be responsible for coordinating all activities related to the implementation, deployment and support of Auxis’ Corp core infrastructure & business applications. This is a hands-on system administrator position.  This position will be also responsible for maintaining current and future Auxis Corp applications footprint and help in the design of application solutions required by the business.

The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

The Systems Engineer is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance. The Systems Engineer is responsible for architecting, solutioning, automating and resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex changes, and for maintaining and overseeing that we conduct efficient operations management.

The Network Engineer is responsible for administrating and supporting client’s network environments according to best practices, while ensuring high levels of network availability and performance.  The Network Engineer is responsible for architecting, solutioning, automating and resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex changes and for maintaining and overseeing that we conduct efficient operations managements.

The SD Analyst Level I is the first point of contact for the users who call our IT Service Desk. The SD Analyst Level I answers incoming calls, tracks all information in a call tracking system, Troubleshoots basic End User issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support. The SD Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 2 and Tier 3 support teams.

The individual will be responsible for ensuring that all accounting transactions and are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. Also will be responsible for the balance sheet reconciliations, will work directly with the Senior Accountant managing and resolving complex issues as well as following up on open items for the accounts assigned. 

The Inside Sales Manager is responsible for sourcing, qualifying and nurturing new client business opportunities for Auxis in the 3 core solution verticals for the company: Finance Outsourcing, IT Outsourcing, and Intelligent Automation. This position will report directly to Auxis’ Senior Manager of Marketing and will be responsible for building out and overseeing a high performance outbound, targeted client marketing capability. The position will focus on a combination of targeted outbound lead generation and nurturing and converting inbound marketing leads (website, webinars, events, etc.)   This position will initially have two direct reports (IT Outsourcing Sales Rep, and Automation Sales Rep), but the expectation is there will be a minimum size team of three and long term will likely grow to a tiered structure comprised of Lead Development Reps and Sales Development Reps.. The Manager will start as a player-coach meaning that they will have direct lead generation targets in addition to managerial responsibilities. Since both sales reps are currently focused on IT Outsourcing and Intelligent Automation, the Business Development Manager will be expected to play the Sales Rep role for the Finance Outsourcing Practice, focused on learning the value proposition of nearshore outsourcing for Finance Operations and selling heavily into CFOs and VPs/Directors of Finance.   

The Collections Clerk is responsible for the effective and timely collection of outstanding customer balances through professional written and oral communication.  The position will require an individual to manage a large portfolio of assigned accounts and will be expected to meet specific monthly targets in response to company goals.  

The Senior Collections Analyst position reports directly to the BPO Supervisor. The Senior Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures. This position might require travel to client sites that are located outside of Costa Rica area.  This Senior Collections Specialist must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate

The DevOps Engineer job responsibility is to proactively monitor and maintain Linux and Cloud-based system for Auxis’ customers using best practices processes and methodology. Additionally, the resource is responsible for issue resolution, request fulfilment and capacity planning of the Linux and Cloud solutions. Responsible for producing high-quality deliverables in a timely fashion. Performs project management activities such as planning, sizing, and scheduling activities. Responsible for analyzing problems, developing solutions and making decisions that impact projects. Ensures systems implementations occur under established needs. This position interacts directly with client staff to coordinate and execute operational activities; the resource may follow directions from Auxis client’s management levels as well as Auxis Service Delivery manager. - Hardware/Software Requirements: - General Linux (Red Hat) Administration and support  - Clouds based systems Administration: - Monitoring Tool Implementation and Maintenance - Security maintenance