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The Jr Appeals Collector is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution
The Service Desk Manager will provide subject matter expertise across the IT Service Desk area, focusing on delivering high-quality services, managing the day-to-day operations and developing innovative solutions that increase operational performance and efficiency. The Service Desk Manager
The Customer Service Agent provides professional business and customer support to Auxis managed services and customer service clients. The role focuses on delivering high-quality service in a high-volume environment while ensuring customer satisfaction, operational efficiency, and adherence to Auxis processes. The agent works independently and as part of a team, supporting client needs across multiple service channels in a trilingual environment (Mandarin, English, and Spanish).
The MS 365 Engineer is responsible for the technical and operational aspects of Microsoft 365 (MS 365) environment, including ownership of services, creation of standard operating procedures, documentation, and process automation. This role involves providing...
The Billing Coordinator Analyst (HM and EM) assist in resolving claim errors that are preventing patient claims from billing by working assigned work queues to resolution.
The Sr. Accountant is a Senior-level position reporting directly to the Accounting Supervisor. The Senior Accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. The Senior Accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations comply with generally accepted accounting principles (IFRS-GAAP).
The Sr. Accountant must be able to work in a fast-paced environment with a demonstrated...
The Senior Trilingual Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service across three supported languages, such as English, Spanish, Portuguese and French. In this senior role, the analyst is expected to manage multiple accounts by applying the expertise gained over time, while demonstrating fluency and adaptability across languages.
Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to...
The Application Advocate Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.
The Senior Desktop Support Specialist will serve as the primary Level 2 (L2) Desktop Support resource for an assigned client, acting as the single point of contact for end-user support activities. This role will work closely with the client’s Director of IT, owning desktop support operations with a high level of autonomy and accountability.
The position is responsible for the installation, diagnosis, repair, maintenance, and upgrade of computer hardware, software, peripherals, and equipment. The Senior Desktop Support Specialist will also provide escalation support, manage endpoint environments, and...
The Level II Support Specialist is responsible for handling complex incidents and extended requests while delivering exceptional customer service. They are expected to navigate unique and challenging situations daily, requiring a deep understanding of documented procedures and strong investigative skills.
In addition, they will contribute to process improvement by documenting new procedures, updating existing ones, and fostering problem-solving and analytical skills within the team. The Level II specialist also manages incoming inquiries by phone, chat or email, accurately logs information in the ticketing system, and leverages both the knowledge...
