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The ITSM Manager owns IT Service Management governance for the Mosaic Infrastructure Managed Services engagement, a multi-country environment covering roughly 60 sites across the United States, Canada, Brazil, Peru, and Paraguay. This role is accountable for the health, consistency, and continuous improvement of the account's ITSM processes - incident, request, change, problem, release, knowledge, and configuration management - and for the governance cadence with the client, including SLA performance reporting and service review meetings. The ITSM Manager leads the Tower A process team and works across every delivery tower to ensure processes are followed consistently and measurably...
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The End-Point Engineer Sr. is a senior hands-on engineer on the End-User Computing team for the Mosaic Infrastructure Managed Services engagement, supporting roughly 11,000+ managed endpoints across the United States, Canada, Brazil, Peru, and Paraguay. Working under the direction of the End-Point Lead/Architect, this role executes and improves the day-to-day engineering of the SCCM (Configuration Manager/MECM) and Microsoft Intune platforms - application packaging, OS deployment, patching, compliance policies - and plays a hands-on role in the account's migration from traditional SCCM-based management to modern, cloud-first Intune management.
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The End-Point Engineer Jr is a hands-on member of the End-User Computing team for the Mosaic Infrastructure Managed Services engagement, supporting the day-to-day operation of a managed endpoint estate of roughly 11,000+ devices across the United States, Canada, Brazil, Peru, and Paraguay. Working under the guidance of the End-Point Engineer Sr. and the End-Point Lead/Architect, this role handles endpoint incident resolution, deployment execution, imaging, patch remediation, and routine administration in SCCM (Configuration...
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The CoE Analyst is one of the first roles onboarded for the Mosaic Infrastructure Managed Services engagement and plays a central part in transition readiness. During the transition phase, the CoE Analyst captures and organizes knowledge from the client environment and the incumbent provider - documentation, runbooks, environment inventories, contact and escalation maps - and converts it into usable operational assets for the incoming delivery teams. In steady state, the role supports the account's Center of Excellence function: maintaining documentation standards, supporting reporting and analytics, tracking continuous improvement initiatives, and helping delivery towers...
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The Change Manager owns the end-to-end Change Management process for the Mosaic Infrastructure Managed Services engagement, a multi-country environment covering roughly 60 sites across the United States, Canada, Brazil, Peru, and Paraguay. This role ensures that all changes to the managed environment are properly assessed for risk and impact, correctly authorized, scheduled without conflict, and implemented with minimal disruption to business operations. The Change Manager chairs the Change Advisory Board (CAB), maintains the change calendar across all delivery towers (Network, End-User Computing, Data Center & Cloud, and the shared NOC), and is the guardian of change...
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The PEO Analyst supports the Insurance Services team by performing daily administrative and customer service activities. The role responds to client requests and assists with calls, emails, documentation, insurance applications, reporting, and follow-up tasks.
Success in this position requires strong organizational and communication skills, close attention to detail, and the ability to manage multiple priorities in a fast-paced environment while delivering a positive client...
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Grant Thornton is currently seeking an Advisory Knowledge Management (KM) Lead to support the Advisory service line and its five solution families. This KM position works closely with Advisory leadership to create and lead the development and execution of a knowledge management plan in support of priority initiatives. The Advisory KM Lead serves as a strategic knowledge advisor to practice leaders to develop their respective knowledge strategies and focus on key priorities including supporting M&A integrations, expanding AI capabilities, and building a global KM support model.
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Dynamic Content Management Team Member with a proven track record in delivering high-quality content services. Expertise in Enterprise Content Management, Taxonomy, Search Engine Optimization (SEO), and Branding. Trusted content advisor, collaborating with clients to formulate cohesive content strategies for maximum impact. Proficient in SEO principles, optimizing highly viewed pages to enhance online visibility. Proactive engagement with managers to ensure effective communication on project status. Active contributor in team discussions, sharing insights in knowledge-sharing sessions. Adept at managing multiple priorities, demonstrating meticulous attention to detail, and ensuring consistency and accuracy in all deliverables. Passionate...
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The Underpayment Analyst is responsible for investigating and resolving underpayments.
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As a Sr. Accounts Receivable Clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. Your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. This position requires strong AR expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders.
