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This role provides full-time endpoint management and Tier 2–3 technical support across Client’s Microsoft Intune / Endpoint Manager, Microsoft 365, and Azure/Entra ID environment. It focuses on device lifecycle management, security baseline enforcement, and complex incident resolution, while driving automation and continuous improvement across the endpoint environment.
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The End-Point Engineer Sr. is a senior hands-on engineer on the End-User Computing team for the Mosaic Infrastructure Managed Services engagement, supporting roughly 11,000+ managed endpoints across the United States, Canada, Brazil, Peru, and Paraguay. Working under the direction of the End-Point Lead/Architect, this role executes and improves the day-to-day engineering of the SCCM (Configuration Manager/MECM) and Microsoft Intune platforms - application packaging, OS deployment, patching, compliance policies - and plays a hands-on role in the account's migration from traditional SCCM-based management to modern, cloud-first Intune management.
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As a Product Manager II, you will own delivery outcomes for one or more internal products or a defined major capability, working closely with cross-functional partners to translate business needs into well-defined, shippable solutions. You will be accountable for backlog quality, day-to-day prioritization, and ensuring that delivered features achieve their intended business outcomes.
From day one, you will operate with clear ownership over a product backlog and roadmap execution, partnering with design, engineering, and business stakeholders to drive consistent delivery in a complex professional services environment. You will be empowered by our collaborative culture and commitment to excellence to shape...
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The individual will be responsible for functionally leading the establishment of the Accounts Payable business process outsourcing (“BPO”) operations for a multi-national enterprise with operations in the United States. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. Duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception...
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The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering...
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The System & Cloud Engineer Jr. is a hands-on member of the Data Center & Cloud team for the Mosaic Infrastructure Managed Services engagement, supporting a managed estate of servers, virtualization, storage, and cloud workloads across roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. Working under the guidance of the System & Cloud Engineer Sr. and the Systems Engineer Lead, this role handles day-to-day server administration, incident resolution, monitoring response, backup operations, and routine maintenance, building toward more advanced systems and cloud engineering responsibilities over time.
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Database Administrator (DBA), you will play a critical role in architecting, building, maintaining, optimizing, and securing clients databases across both Oracle Database and Microsoft SQL Server platforms. This is a hands-on position that goes well beyond monitoring: you will design and implement new database environments, lead migrations and upgrades, troubleshoot complex performance and availability problems through to root cause, and define the architecture, standards and automation that keep multi-client, heterogeneous estates reliable.
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The Systems Engineer Sr. is responsible for administrating and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.This role involves solutioning, automating and resolving escalated service issues, and
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The Voice Engineer owns day-to-day engineering support of the voice and unified communications environment for the Mosaic Infrastructure Managed Services engagement, spanning roughly 60 sites across the United States, Canada, Brazil, Peru, and Paraguay. The current environment includes a legacy Cisco Unified Communications Manager (CUCM) estate that is being progressively decommissioned as the client transitions to modern cloud-based calling. This role supports and stabilizes the existing voice platform, executes moves/adds/changes/deletes (MACDs), troubleshoots voice quality and connectivity issues, and plays a hands-on role in migration and decommission activities in...
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The Incident Manager is responsible for managing the lifecycle of all incidents within Corporate IT services. This function ensures that normal service operation is restored as quickly as possible, minimizing the adverse impact on business operations and ensuring that agreed-upon levels of service quality are maintained.
The Incident Manager will be responsible for coordinating, driving, and governing the ITIL Incident Management process across the organization. This is a highly collaborative, fast-paced role that acts as the primary point of escalation for major incidents. The position will also be responsible for maintaining incident management workflows, reporting on service-level agreement (SLA) compliance, and leading...
