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The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the...
The Service Desk SME – Microsoft 365 is responsible for providing advanced technical expertise, guidance, and support to Service Desk agents and end-users in the use, troubleshooting, and administration of Microsoft 365 applications and services. This role ensures efficient resolution of complex issues, drives knowledge improvement, and acts as the escalation point for Service Desk teams. The SME also contributes to training, documentation, and process enhancements to improve customer experience and operational excellence.
The Retail Analyst Level I is the first point of contact for the users who call our IT Service Desk. The Retail Analyst Level I answers incoming calls, tracks all information in a call tracking system, Troubleshoots basic End User issues on various software applications, hardware, POS systems and provide basic desktop support. The Retail Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 2 and Tier 3 support teams.
As an Accounting SDM, you will be responsible for overseeing the financial operations and accounting processes of our clients. You will lead a team of accountants and ensure accurate and timely financial reporting. This role requires strong leadership skills, a solid understanding of accounting principles, and the ability to manage multiple client accounts effectively.
Join Auxis as a Service Delivery Manager – BPO Operations!
We’re looking for a Service Delivery Manager based in Costa Rica to lead and optimize our BPO operations across the region. This role is key in driving operational excellence, efficiency, and client satisfaction.
The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores. The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit.
As an Automation Developer I, you will be responsible for the design, development, and delivery of RPA, IDP, BI, and other solutions to our clients. Utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements.
As an IA Solutions Architect, you will be a team leader responsible for the technical development of the practice. As a workstream owner, you will be translating the functional requirements into the architecture, design, development, and delivery of RPA, IDP, BI, and other solutions to our clients. Select and utilize recognized technologies and methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements.
As a senior cyber threat analyst, your primary responsibilities are to determine system vulnerability, monitor and assess potential threats, and ensure a network meets security qualifications. Your duties will also include supporting monitoring and rapid response through detection, analysis, investigation, response, and mitigation of security issues and event. The role is expected to monitor cybersecurity programs, gather technical and tactical information, perform digital forensics, and identify improvements to response capabilities. You will also document your findings and prepare and deliver reports on the information you gather, so communication and writing skills are crucial to your success....
The IT Senior Manager will be responsible for overseeing and managing Auxis’ IT Outsourcing operations for its clients, including Service Desk,
