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The Service Desk Trainer & Quality Control professional will be responsible for the two main areas within the Center of Excellence: Quality Control and the Training Process.
This individual will be responsible for evaluating, creating, and preparing all training needs, such as New Employee Training, refresher sessions to improve employee performance, employee feedback, training strategies, and analyzing training effectiveness.
Additionally, they will ensure information accuracy and quality delivery by monitoring phone calls, chats, and emails, and are expected to recommend improvements to policies and procedures. They will also be responsible for objectively monitoring,...
The Application Advocate Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.
The Sr Systems Engineer. is responsible for administering and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.This role involves solutioning, automating, and resolving escalated service issues, and
As a Sr. Accounts Receivable Clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. Your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. This position requires strong AR expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders.
The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support...
The Staff Accountant position reports to the Account Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a high-level overview of the activities to be performed for this function. The Staff Accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (GAAP-IFRS) and other regulatory requirements.
The Staff Accountant position reports to the Account Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a high-level overview of the activities to be performed for this function. The Staff Accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (GAAP-IFRS) and other regulatory requirements.
The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop...
Auxis’ Digital Transformation practice partners with clients to solve high-value operational and productivity challenges by redesigning processes and ways of working, and by implementing digital...
Auxis’ Digital Transformation practice partners with clients to solve high-value operational and productivity challenges by redesigning processes, ways of working, and implementing digital technologies
The Senior Consulting Manager will be responsible for providing professional business and information technology consulting services, both individually and as part of a project team. Duties include providing subject matter expertise across the practice landscape and developing high-quality client deliverables and work product, participating in, and, where appropriate, leading project engagements, supporting practice-related...