We are seeking a Senior ServiceNow Administrator to support and enhance our client’s ServiceNow platform in collaboration with Auxis teams and internal stakeholders. This role requires deep hands-on expertise in ServiceNow administration, configuration, and optimization, with a focus on delivering automation, integrations, and innovative solutions aligned with industry best practices.
We’re looking for a driven and experienced Service Desk Team Lead who is ready to take ownership of a high-performing support team and elevate the IT experience for users across the organization.
If you’re passionate about customer service, love leading people, and thrive in fast-paced environments—this is your opportunity to shine!
The primary purpose of this role is to provide support for employment compliance and regulations (federal, state, local) through the HR case system and review of related data. This includes execution, problem resolution and escalation support. Responds to moderately complex employee inquiries regarding HR compliance issues. Additionally, this role will be responsible for executing and monitoring audits programs to ensure HR compliance. As such, this role must exercise a significant amount of discretion in handling and dealing with sensitive and confidential matters as well as data related to Lowe's and its current and former associates. This role will partner with CoEs, leaders, HR business partners, etc....
